Privacy Policy for Simuka Ambience

Effective date: 10-10-2025
Last updated: 10-10-2025

1. Introduction

Welcome to Simuka Ambience (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, services, or make a purchase.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Scope & Application

This policy applies to all personal data collected through our website (including via online orders, quotations, contact forms, newsletter signups) and offline interactions that link to our services (e.g. calls, emails). It covers customers, visitors, prospects, and any users of our site or services.

If you access our services from outside South Africa, this policy may differ or you may be subject to additional local laws (e.g. GDPR for EU users).

3. Definitions

• Personal Information / Personal Data: any information relating to an identified or identifiable natural person (e.g., name, email, phone, address).
• Processing: any operation performed on personal data (collecting, storing, using, disclosing, deleting).
• Controller / Processor: We (Simuka Ambience) are the data controller; third-party service providers (e.g. payment processors) may act as processors.

4. What Information We Collect
5. Information You Provide

• Account / Order Information: name, email address, phone number, billing address, shipping address
• Payment Information: credit card number, bank details or third-party payment provider details (though sensitive payment data is usually handled by the payment gateway)
• Communication / Inquiries: messages you send through contact forms, quotes, feedback
• Marketing Preferences: whether you consent to receive newsletters, promotional content

1. Information Collected Automatically

• Device / Technical Information: IP address, browser type, operating system, device identifier, pages visited, time spent, referring URLs
• Cookies & Tracking Technologies: we use cookies, web beacons, or similar technologies to track and analyze usage patterns

1. Information from Third Parties

We may receive personal data about you from third parties (for instance, payment processors, logistics/delivery partners, credit referencing agencies) to the extent permitted by law.

5. How We Use Your Information

We use your data for the following purposes:

Purpose	Legal Basis	Details
To provide and fulfill orders, delivery, quotations	Contract / Performance	Process your purchases, manage shipping, contact you about your order status
To manage your account and services	Contract	Allow you to create an account, update preferences
To communicate with you	Legitimate interest / Consent	Respond to your inquiries, send transactional messages (order confirmations, invoices)
To send marketing & promotional offers	Consent	With your permission, we send newsletters, promotions, product updates
For analytics, site improvement & fraud prevention	Legitimate interest	To monitor usage, improve our website, detect abuse or suspicious activity
Legal & compliance obligations	Legal obligation	To comply with tax, audit, legal reporting, or regulatory obligations

6. Disclosure of Your Information

We may share or disclose your personal data in the following cases:

• Service Providers / Processors: to third parties who assist us (payment gateways, logistics/delivery companies, IT/hosting providers) under confidentiality agreements
• Affiliates / Partners: where relevant and with safeguards
• Legal Requirements: when required by law, court order, or to protect rights, safety, or property
• Business Transfers: in the event of a merger, acquisition, reorganization, or sale of assets, with notice

We will require that such parties use your information only to provide the contracted services and abide by privacy protections comparable to ours.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined above, including to:

• complete transactions
• comply with legal, tax, and audit requirements
• resolve disputes, enforce agreements

When data is no longer needed, we will securely delete, anonymize, or aggregate it.

8. Cookies & Tracking

We use cookies and similar tracking technologies for the following purposes:

• Essential / Strictly necessary cookies: to enable core site functionality (e.g. cart, login)
• Performance / Analytics cookies: to measure site usage and performance
• Functional / Preference cookies: to remember your preferences or settings
• Marketing / Advertising cookies: to deliver relevant ads, track campaign performance

You can manage or disable cookies in your browser settings. However, disabling certain cookies may affect site functionality or your ability to shop.

9. Your Rights & Choices

Subject to applicable law (especially POPIA in South Africa), you may have the following rights:

• Access: request a copy of the personal data we hold about you
• Correction / Rectification: request that we correct inaccurate or incomplete data
• Erasure / Deletion: request deletion of your data (when no longer needed or lawful)
• Restriction: request that we limit processing of your data
• Objection / Opt-out: object to processing (especially for marketing)
• Data Portability: request your data in a structured, commonly used, machine-readable format
• Withdraw Consent: where processing is based on consent, you may withdraw it

To exercise these rights, contact us (see Section 12). We may need to verify your identity first.

10. Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and loss. These measures include:

• Encrypted communications (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Data minimization and pseudonymization where possible

However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

11. International Transfers

If we transfer your personal data to countries outside South Africa (or your jurisdiction), we will ensure adequate protection such as:

• Transferring only when the destination has adequate laws
• Use of contractual safeguards, standard contractual clauses, or binding corporate rules
• Encryption and other technical measures

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our practices, or to exercise your rights, you may contact us at:

13. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the “Last Updated” date, and where required by law, notify you (e.g. via email or notice on the site). Continued use of our services after changes implies acceptance of the revised terms.